Payson Family Pet Hospital, 43 North 1000 East, Payson, Reviews and Appointments (2024)

Brian

9 Sep 2022

REPORT

This place is the worst to work with. I call to make an appointment to take my dog into and I am on hold for 30 plus minutes. Then the only appointments they have are urgent care visits, which are an ... Read More

This place is the worst to work with. I call to make an appointment to take my dog into and I am on hold for 30 plus minutes. Then the only appointments they have are urgent care visits, which are an extra cost.When I did finally take my dog to the vet, the first thing the vet did to my sick dog was pull clumps of hair out of his ears. That was not the problem I was bringing him in for. Then he wouldn't listen to what I said and guess"bed side manner" is horrible. He treated me as if I was and idiot.Then when I try to get heartworm drugs from a different supplier then from them, they drag their feet and don't want to pass the information on to the online pet pharmacy.I would not recommend this place to anyone. Read Less

Renae

16 Jul 2022

REPORT

We went in for a emergency room visit with our cat in cardiac arrest and a blood clot which was paralyzing his back end. When we got there it took 20 minutes of us sitting in the waiting room with my ... Read More

We went in for a emergency room visit with our cat in cardiac arrest and a blood clot which was paralyzing his back end. When we got there it took 20 minutes of us sitting in the waiting room with my cat struggling to breathe only to have the receptionist named Aspen act incredibly rude and unprofessional, when he stopped breathing and my mom yelled out for help she snapped back at her immediately. After our cat had to be put down and we were leaving I told her I didn't think it was very professional of her to act that way. To which she responded "you need to act with kindness too". She was very combative until I asked to speak room her boss in which she finally gave a half assed apology. We have been going to this vet for over 6 years and she single handely ruined this vet for us. With the way she responded, I was stunned. You work after hours during EMERGENCY VISITS, to have her respond that way speaks very poorly on payson family pet hospital. Not the position that she belongs in if she responds to crisis like that. Probably shouldn't work as the first person who greets you during emergency hour vet appointments. Read Less

Cristi Morley

13 Aug 2021

REPORT

By far the worst customer service I have ever dealt with. If I could give a 0 star I would. First strike, I waited in my truck in the parking lot for 2 hours for a TECHNICIAN visit. Strike two, I a... Read More

By far the worst customer service I have ever dealt with. If I could give a 0 star I would. First strike, I waited in my truck in the parking lot for 2 hours for a TECHNICIAN visit. Strike two, I again waited for an hour and a half for my visit. I had my 5 year old daughter with me who had come with me the week before and came into the building with me but today they told me she, again 5 years old, had to wait in the truck by herself. I understand the virus and respect policies but let's be consistent, I would've gotten a babysitter. I am a breeder and have 18 dogs so we were doing a lot of business there and spending a lot of money. Strike three, we took my mom dog in for an X-ray, waited for 2 hours again. I asked them to email me a copy and they said yes. After a couple hours I called because I hadn't received it and they were so rude about me asking again but agreed to send it. I waited again, now nearing the end of the day, called and again they were so rude and told me if I wanted them I would have to bring a flash drive in. So I did, another hour and 15 minutes later they brought me out my flash drive and said "we were able to email them to you". Last and final strike I had a test done on one of my dogs there that needed to be repeated. I had a letter from the establishment saying the repeat test would be free. I called to make the appointment and they said they didn't even have record of me getting the test. They searched for most of the day and finally found it, they had put my dog under a different owner. Now, they're saying I have to pay again. After a week and a half of calling I finally was able to get a hold of the manager. I sent her the form and she said yes that will be free. Long story short, I ended up paying for the test again just to be done with them. These are the main issues but there have been several through the years. I now drive 45 minutes to a vet, traverse pet care, who is amazing. They are never too busy to explain things, never a long wait, and their vets are really good, they've saved my dogs life twice with emergency surgeries from swallowing a toy. I will never go back to Payson Family Pet Read Less

Jo Porter

13 Jul 2018

REPORT

A community cat had kittens on our front porch. We already have cats, and dogs. We took her in to get fixed before she had babies again. They were very helpful, answered all our questions. We cam... Read More

A community cat had kittens on our front porch. We already have cats, and dogs. We took her in to get fixed before she had babies again. They were very helpful, answered all our questions. We came after 6 and several employees were disinfecting everything, very clean. the cat was treated with respect, even though she was a bit wild. I have used them in the past with feral cats and have been happy with the friendly staff. Read Less

lensie fensler

11 Jul 2018

REPORT

Payson Family Pet Hospital is the best. Love the report cards they give you when your pet stays over. Also that the Doctors take time to call and talk to you when a issue arises. Great team. Happy in ... Read More

Payson Family Pet Hospital is the best. Love the report cards they give you when your pet stays over. Also that the Doctors take time to call and talk to you when a issue arises. Great team. Happy in Lake Shore. Read Less

Elisabeth Robison

24 Jun 2018

REPORT

We had to bring our cat in who had really labored breathing, I called to make an appointment- they were booked until Monday (today being Saturday) After they heard about his condition they made an app... Read More

We had to bring our cat in who had really labored breathing, I called to make an appointment- they were booked until Monday (today being Saturday) After they heard about his condition they made an appointment for him despite being booked. The Vet, Dr. Conrad, was so very patient and kind to Dexter, Patient with our questions, and conscious of our relationship with our cat. She suggested x-rays and possibilities of what could be causing his issues, to help us decide if we wanted to take X-rays and if it was worth it. We decided to get them, after she explained what was seen in detail, and what it meant, with potential options. She gave her recommendation only after we asked- and we agreed, It was clear he was in pain, with no solution. (Enlarged heart 5 times the size of a normal cat's and fluid around all his organs) We ended up needing to help our family cat along and out of pain with euthanasia. She offered us time, didn't force paperwork, didn't force payment, anything at all and gave us time to say our goodbyes. She was so clear about letting us be with him if we wanted, and staying with him throughout the process. She was conscious about telling us about prices once she knew that was a concern of ours. The biggest thing she did for us in all of this was handling Dexter, communicating, and expressing empathy with the utmost tact. We could not have asked for better handling, or love toward Dexter, and ourselves in this situation while coming to terms with the outcome. It has helped the grieving process when losing our only family pet. I highly recommend this place, it is clean, the staff is so willing to listen, and happy to help. You can tell they have passion for your pets, and really do want what is best for them and for you. Thank you everyone there who helped us today, it has made the pain a little easier to handle. Read Less

Kelly Frazier

6 Jun 2018

REPORT

The staff is very friendly and the Doctors are all willing to help and to answer your questions. Our dog had to have surgery and he was well taken care of. If you would ask me if I would take him to... Read More

The staff is very friendly and the Doctors are all willing to help and to answer your questions. Our dog had to have surgery and he was well taken care of. If you would ask me if I would take him to Payson Family Pet Hospital my answer is yes. I will take all of my dogs to them if they ever need anything. Read Less

Ollie Bravo

25 May 2018

REPORT

My favorite vet ever! The staff is always so great and ready to help. I will drive from anywhere to bring my pups here. They are also much more affordable than most other vets in the area and their sc... Read More

My favorite vet ever! The staff is always so great and ready to help. I will drive from anywhere to bring my pups here. They are also much more affordable than most other vets in the area and their schedule is easy to work with. My pets always leave happy after their visits! :) Read Less

Felicia McRaney

21 May 2018

REPORT

Caring, loving people! We have been bringing my daughter's pets, and my pets to Payson Family Pet Hosp for over 3 yrs. We love them! Every Dr and asst we have dealt with have been great. They explain... Read More

Caring, loving people! We have been bringing my daughter's pets, and my pets to Payson Family Pet Hosp for over 3 yrs. We love them! Every Dr and asst we have dealt with have been great. They explain things, help you see what options we have for effective for treatment of our pets. Today we saw Dr Daniel Grant and Shannie. They took excellent care of my daughter's cat. They are so kind, patient and caring. We drive all the way from Provo and this is the only place we will go with our pets! Felicia and Rachael. Read Less

Beth Harmon

2 May 2018

REPORT

We had an emergency Saturday apt after our dog had eaten 7 dippers, they took great care of us and the cost was so reasonable. The staff was great. I really like the doctors and his approach to our is... Read More

We had an emergency Saturday apt after our dog had eaten 7 dippers, they took great care of us and the cost was so reasonable. The staff was great. I really like the doctors and his approach to our issue. Read Less

Amber Cummings

18 Apr 2018

REPORT

Payson is so loving and caring towards you and your furry friend. They take great care of your pets. And they are sympathetic to the end of life choices you have to make. They were if great comfort wh... Read More

Payson is so loving and caring towards you and your furry friend. They take great care of your pets. And they are sympathetic to the end of life choices you have to make. They were if great comfort when we had to put our dog down. 😔 Read Less

Amber Tobias-Harris

18 Apr 2018

REPORT

Payson is so loving and caring towards you and your furry friend. They take great care of your pets. And they are sympathetic to the end of life choices you have to make. They were if great comfort wh... Read More

Payson is so loving and caring towards you and your furry friend. They take great care of your pets. And they are sympathetic to the end of life choices you have to make. They were if great comfort when we had to put our dog down. 😔 Read Less

Kalli Binks

10 Apr 2018

REPORT

SO HAPPY WITH OUR EXPERIENCE! We had a very sick cat who was admitted to their hospital shortly after arriving. We were updated twice daily with a detailed report directly from the doctor. They explai... Read More

SO HAPPY WITH OUR EXPERIENCE! We had a very sick cat who was admitted to their hospital shortly after arriving. We were updated twice daily with a detailed report directly from the doctor. They explained to us cost before anything was done so we knew exactly what would be due at the end of services. Finally after discharge we took home a much happier and much more healthy cat. I would recommend them to anyone any day. Read Less

McKinzie Aitken

9 Mar 2018

REPORT

This is the only Vet clinic/hospital I'll take my animals to. You can tell when they are there and love what they do making it that much better, they truly care about our fur kids. They try to make su... Read More

This is the only Vet clinic/hospital I'll take my animals to. You can tell when they are there and love what they do making it that much better, they truly care about our fur kids. They try to make sure they do all they can for your furbaby and stay within your financial budget. The staff and docs are just really great to work with and patient with you. Highly recommend this place for your beloved animals. Read Less

SilentCat

5 Mar 2018

REPORT

Wonderful service! I boarded my dog while I was moving. The kennel staff was amazing! Valerie brought out my dog with a cute report card and a picture of him! She was so friendly and professional. The... Read More

Wonderful service! I boarded my dog while I was moving. The kennel staff was amazing! Valerie brought out my dog with a cute report card and a picture of him! She was so friendly and professional. The receptionists were all so willing to answer any questions I had. Read Less

Tyrelle Herring

3 Feb 2018

REPORT

This is a great vet. They genuinely care about animals and try to make caring for your pet easy but affordable. Unfortunately our 14 year old baby girl had a tumor and we had to put her down. It was t... Read More

This is a great vet. They genuinely care about animals and try to make caring for your pet easy but affordable. Unfortunately our 14 year old baby girl had a tumor and we had to put her down. It was the hardest decision but they were very supportive and had a comforable lounge room to say our goodbyes. They also sent a sweet card with their condolences. We highly recommend this vet to everyone! Read Less

Michelle M.

12 Jan 2018

REPORT

I had a big issue in the clinic where I was told one thing and then they told me another, but they fixed what they had done.

Robin E.

4 Oct 2017

REPORT

It's a wonderful place to take your pet. The staff there really care about YOU AND YOUR PET ! And it I'd super clean. I finally have a good vet I can trust.

cassidie johnson

17 May 2017

REPORT

We started going going to Payson Family Pet Hospital when we got our new Pomeranian puppy over a year ago. Whenever we go there they are all super sweet and professional and help out with whatever th... Read More

We started going going to Payson Family Pet Hospital when we got our new Pomeranian puppy over a year ago. Whenever we go there they are all super sweet and professional and help out with whatever the problem may be or when we are just getting him his shots and doing a check up. I would recommend them to any friends, family and strangers looking for a great Vet. Read Less

Bonnie Allgood

12 Apr 2017

REPORT

We have been with this clinic since we moved here in 2004 and wouldn't go anywhere else. We have had to have pets put down due to age and illness and it was very comfortable, we and the pet were trea... Read More

We have been with this clinic since we moved here in 2004 and wouldn't go anywhere else. We have had to have pets put down due to age and illness and it was very comfortable, we and the pet were treated with privacy and respect. All of the vets have been very knowledgeable and completely capable with any situation. We've had surgery done and they are very, very good. We take in rescue animals and the first thing we do is have a wellness check at the hospital. To them I say, keep up the good work. Read Less

Judith Dimick

14 Mar 2017

REPORT

I rescued a little Yorkie from an X family member who only used her to get puppies to sell. She had not been taken care of, Most of her teeth fell out when the Vet touched them. I had her spade and u... Read More

I rescued a little Yorkie from an X family member who only used her to get puppies to sell. She had not been taken care of, Most of her teeth fell out when the Vet touched them. I had her spade and updated her shots.She was wonderful loving dog. When I moved to Utah County, I took her to Payson Family Pet. She was having trouble breathing, and on occasion she had trouble with her back leg. They treated her and me with such kindness and always told me the options, and let me decide what to do. Their advise was always good and right. We treated her for a collapsed esophagus, and some arthritis. I had her for almost 2 years, until she couldn't breath and couldn't get comfortable. Then they helped me re leave her of her pain. They were so kind and loving, the entire staff treated both of us like family.. maybe that's why they're called Payson Family Pet Hospital. I have much confidence in recommending them to anyone. They sure helped us physically and emotionally. Read Less

Ingunn Ternsten

8 Mar 2017

REPORT

I love this place! They took great care of our family baby. Our kitten healed up nicely after her surgery, and is such a happy trooper. We really recommend this place! Its awesome service, advice, and... Read More

I love this place! They took great care of our family baby. Our kitten healed up nicely after her surgery, and is such a happy trooper. We really recommend this place! Its awesome service, advice, and help for whatever question you might have. Such nice people that work here! Read Less

Jeff Bird

27 Feb 2017

REPORT

I love Payson hospital pet hospital they are so great loving caring and they just have so much compassion then you can talk about that 24 hour emergency care in Orem and all that is the butcher clinic... Read More

I love Payson hospital pet hospital they are so great loving caring and they just have so much compassion then you can talk about that 24 hour emergency care in Orem and all that is the butcher clinic I wouldn't take my worst enemy to emergency care in Orem patient pet hospital is the best by far and above all the otherbest by far Read Less

Mike Marshall

16 Feb 2017

REPORT

When it came time to put my dog down, they were exceptional with everything. They have a nice room to spend the last moments with your furry family member. They were compassionat and caring with the w... Read More

When it came time to put my dog down, they were exceptional with everything. They have a nice room to spend the last moments with your furry family member. They were compassionat and caring with the whole process. Read Less

Cache Staheli

15 Feb 2017

REPORT

The staff was really nice when we took our cat there. However, the estimated price was much higher than what we had expected. When we picked us up, they almost accidentally charged us an extra $150. T... Read More

The staff was really nice when we took our cat there. However, the estimated price was much higher than what we had expected. When we picked us up, they almost accidentally charged us an extra $150. They seemed to care about our pet, but I feel like they roped us into more procedures than we needed. Read Less

Kathi Blackburn Bulow

1 Feb 2017

REPORT

Payson Family Pet Hospital is the best there is!!! I will NEVER take one of my pets anywhere else. They are affordable, compassionate, and go above and beyond what you'd expect from them. I took my ch... Read More

Payson Family Pet Hospital is the best there is!!! I will NEVER take one of my pets anywhere else. They are affordable, compassionate, and go above and beyond what you'd expect from them. I took my chihuahua in for a small object removal, and they also trimmed his nails and cleaned his teeth at no extra charge!!!! Read Less

CAS HUN

30 Jan 2017

REPORT

I love Payson Family Pet Hospital!!! I have ALWAYS got in with an appointment on short notice. I have one dog that is animal aggressive, and they always make us feel safe by getting us right back to a... Read More

I love Payson Family Pet Hospital!!! I have ALWAYS got in with an appointment on short notice. I have one dog that is animal aggressive, and they always make us feel safe by getting us right back to a room. The one dog that I have that is animal aggressive... She is very old and had to have a surgery done by them to help stop mastitis infections. They were very good to keep me informed at all times, knowing that I was a wreck leaving her there. This dog is always a little uncomfortable in new places. I had to drag her in last year. Well happy to report when she went in for her yearly check up she walked in tail a wagging and happy to be back. I love their staff. Always smiling and laughing. And SUPER kind to the animals. I live in Provo and will never pick a closer place. I would rather have to drive 30 min to see them!! We are lifers! Read Less

Bobbi Convery

23 Jan 2017

REPORT

We have had our dog for about two years. When we got her, several people recommended Payson Family Pet Hospital. We took their advice, and do not regret it. Our dog has had surgery, general checkups,... Read More

We have had our dog for about two years. When we got her, several people recommended Payson Family Pet Hospital. We took their advice, and do not regret it. Our dog has had surgery, general checkups, and ill dog visits. She has received unfailing great care. The surgery on her nose had to have some stitches, and even in that very sensitive area we could barely see where she had been stitched, and now, no sign of it at all. The doctors are thorough and kind, as are the tech/assistant staff. Thank you all so much! I have referred people to this facility because it is outstanding. Read Less

April Hathaway

14 Jan 2017

REPORT

Words cannot express how grateful I have been for these wonderful individuals that have taken such loving care of my sweet dog Gus as he has been fighting for his life IMHA. The techs who have used t... Read More

Words cannot express how grateful I have been for these wonderful individuals that have taken such loving care of my sweet dog Gus as he has been fighting for his life IMHA. The techs who have used there dogs for Gus's blood transfusions. Dr Fillerup has been amazing! Always calling every morning and evening with updates! I have gone to this pet hospital since it opened. They always impress me!! Thank you, thank you, thank you!!!Read Less

Devin Peirce

12 Jan 2017

REPORT

These folks know what's best for my furry little friend. I took him in to have a few boo-boos taken care of, and they determined to postpone one of the procedures because it wouldn't be ideal in his c... Read More

These folks know what's best for my furry little friend. I took him in to have a few boo-boos taken care of, and they determined to postpone one of the procedures because it wouldn't be ideal in his current state. They very easily just could have done the procedure and collected my money, but they didn't! They did what was ethical and in the best interest of my furry friend. Definitely would recommend! Read Less

Leita C.

1 Jan 2017

REPORT

I love this place and strongly recommend them. They are caring, efficient, and professional. Prices are awesome too. If you love your pet this is where you want them to be. I feel so lucky I found th... Read More

I love this place and strongly recommend them. They are caring, efficient, and professional. Prices are awesome too. If you love your pet this is where you want them to be. I feel so lucky I found them Read Less

Stephanie Taylor

16 Dec 2016

REPORT

Without doubt Dr Jack Fillerup saved Cilla's life. We have been happy clients of this vet's office for 14 years now. They are the best.

Samantha Alvey-Christensen

1 Dec 2016

REPORT

Wonderful, understanding, very knowledgeable, has the best interests for your family fur babies!! Love you guys!! you're the best out there!! I wouldn't go anywhere else!!!

Cherisse Scott

20 Oct 2016

REPORT

They always take such good care of my fur babies! I have brought two dogs and a cat here and they always treat them so well. They don't charge an arm and a leg either, are always quick to get us in an... Read More

They always take such good care of my fur babies! I have brought two dogs and a cat here and they always treat them so well. They don't charge an arm and a leg either, are always quick to get us in and treat us respectfully. Read Less

Chris R DeMorell

19 Oct 2016

REPORT

Always great service. I called and requested copies of certificates of vaccination for both our dogs. Had them emailed to me within 15 minutes. Thank you!

Ruth Butler-Allred

17 Oct 2016

REPORT

I just had to have our family cat euthanized, and I was devastated, crying, and not okay. They were so kind to my daughter and me, and I'll never forget it! They were reasonably priced for the ugly ta... Read More

I just had to have our family cat euthanized, and I was devastated, crying, and not okay. They were so kind to my daughter and me, and I'll never forget it! They were reasonably priced for the ugly task as well. Read Less

Molly Olson

9 Oct 2016

REPORT

I absolutely love the way Payson Family Pet Hospital treats both the animals and the owners. Very professional, kind and supportive. Best veterinary clinic in Utah County, if not Utah in general. Than... Read More

I absolutely love the way Payson Family Pet Hospital treats both the animals and the owners. Very professional, kind and supportive. Best veterinary clinic in Utah County, if not Utah in general. Thank you for all that you do! Read Less

Crescent J.

6 Jun 2016

REPORT

I have taken my pets here for years. Recently I had to have my 15 year old dog put down due to age. The vet, I think his first name was Sean, was very compassionate and kind towards me, my niece and... Read More

I have taken my pets here for years. Recently I had to have my 15 year old dog put down due to age. The vet, I think his first name was Sean, was very compassionate and kind towards me, my niece and our little dog. They examined my dog and told me the prognosis was grim after she apparently had a stroke of some kind. Poor old pup! Sean was very kind and spoke so gently to not only me but my dog too. After I decided the most responsible thing to do was to release my pup from her mortal body, they let us go in a room where there was a blanket on the couch. The gave us a little pager thing that we could push when we were done saying our good byes. One person wrote that after their dog was put down, "no one showed us out" Well there is a side door you can leave through, I was grateful for it because I was a wreck and nobody needed to see me bawling like that. The whole process was very peaceful for my pet and I wholeheartedly recommend Payson Family Pet hospital. Read Less

Lindsey Hughes

27 Apr 2016

REPORT

I have been to a few animal hospital's before and this is HANDS DOWN the best I've ever been to! I walked in a few minutes before closing with dog that needed stitches and they were more than happy to... Read More

I have been to a few animal hospital's before and this is HANDS DOWN the best I've ever been to! I walked in a few minutes before closing with dog that needed stitches and they were more than happy to help me out. Everyone in the office is friendly and more than happy to help. I recommend Payson Family Pet Hospital to EVERYONE! Read Less

Angel Linde

27 Apr 2016

REPORT

Everyone is always friendly and professional. We have boarded our dog there a few times and appreciate their "report card" that is given after a stay telling me how my dog did. The vets are kind and k... Read More

Everyone is always friendly and professional. We have boarded our dog there a few times and appreciate their "report card" that is given after a stay telling me how my dog did. The vets are kind and knowledgeable. After the last visit, a check up, the doctor himself called with lab results and explanations. I highly recommend! Read Less

Vickie Hanks

4 Apr 2016

REPORT

We received 2 adorable puppies for Christmas 2015 and took them to the Payson Family Pet Hospital for Spay and Neutering. The staff was so sweet to our adorable little "kids". We were really impres... Read More

We received 2 adorable puppies for Christmas 2015 and took them to the Payson Family Pet Hospital for Spay and Neutering. The staff was so sweet to our adorable little "kids". We were really impressed with all of the staff. Read Less

Sally Jones

23 Mar 2016

REPORT

I have interacted with three of the veterinarians and some of the staff. Each one of them have been kind and caring. The doctors are very knowledgeable and professional and took the time to explain ev... Read More

I have interacted with three of the veterinarians and some of the staff. Each one of them have been kind and caring. The doctors are very knowledgeable and professional and took the time to explain everything that I had questions about. Sadly, two of our visits involved saying goodbye to two much loved members of our family. We had to have our older dog and then an older cat put to sleep. The staff and doctors were so kind. They let us take our time in saying goodbye and were very comforting in the things that they said and did. They were loving towards our animals, even though they had never treated them before. I have recommended Payson Family Pet Hospital to all my co-workers and family and friends. Read Less

sue anderson

24 Feb 2016

REPORT

I have only seen Dr. Jay Dee Ipsen, but appreciate his knowledge on my breed (as they are misunderstood by many other vets) He is kind and patient with my fur kids :) Staff is very nice too up at the ... Read More

I have only seen Dr. Jay Dee Ipsen, but appreciate his knowledge on my breed (as they are misunderstood by many other vets) He is kind and patient with my fur kids :) Staff is very nice too up at the front desk. Would highly recommend.Read Less

Nichole J.

14 Jan 2016

REPORT

Great veterinarian's office in south Utah County. Took my dogs there for the year we lived in Utah. Dr. Ipsen is our favorite. He performed a complicated spay on our older female and pulled teeth on o... Read More

Great veterinarian's office in south Utah County. Took my dogs there for the year we lived in Utah. Dr. Ipsen is our favorite. He performed a complicated spay on our older female and pulled teeth on our puppy. I was confident in him and happy with the outcomes. They were always kind and quick to call me with updates for both surgeries. Dr. Ipsen even called me personally which I greatly appreciated. Booking appointments was easy and filling prescriptions was too. Dr. Caron is also great and saw us for wellness exams. The only complaint I have is that Dr. Fillerup is often not personable and slow. The technicians are great and know their stuff! The office is always clean and smells nice. The clinic is AAHA accredited and very professional. They are even open for emergencies which was very comforting. Overall would absolutely recommend this vet to those in Utah County! Read Less

Amber S.

21 Jul 2014

REPORT

I took both of my dogs to the Payson Family Pet Hospital for several years, when one dog started to lose weight unexpectedly I took him right in. I paid hundreds of dollars for blood, urine, fecal exa... Read More

I took both of my dogs to the Payson Family Pet Hospital for several years, when one dog started to lose weight unexpectedly I took him right in. I paid hundreds of dollars for blood, urine, fecal exams. Ultrasounds and everything in between. They continued to tell me my dog had a urine infection. After several rounds of medication with no improvements I took my dog to another vet where he was diagnosed with a very severe cancer with a grim prognosis. I scheduled to have him euthanized with Payson Family Pet Hospital, and I will say that this was the worst experience of my life. After coming to terms with the fact that I had to lose my best friend the hospital did not in any way make this easy, or comfortable for our family. They had our entire sobbing family sitting in their waiting room for nearly half an hour doing paper work (which I had come in a week prior to handle). We asked if they would arrange for us to have a clipping of our dog's fur and they said they could get that taken care of for us. They took us to a room with a blanket on the floor and said they'd be back shortly. When they came in, they looked no one in the eye, they said nothing about our dog, they just said "you guys ready?" and injected him. They left the clippers in the room so that we could get a clipping of our dead dog's fur ourselves, never bothered to show us out, or anything at all. Just left us in a room. Not even a 'sorry for your loss' was uttered from their lips. I will never, ever bring another animal back there. They're cold and callous and clearly incompetent. My dog was in their office a minimum of 5 times in such a short span and they never could figure out his problem, while the other doctor felt him...during the initial physical, and located a mass in his bladder that was 3inches by 4inches. I wouldn't recommend this clinic to anyone who actually cares about their pet. Read Less

Mac $ diana N.

21 Dec 2013

REPORT

I don't think we could be happier with the service we get at Payson Family Pet Hospital. Dr. Elizabeth Frampton is thorough, compassionate and always has our best interests in mind. We consider her ... Read More

I don't think we could be happier with the service we get at Payson Family Pet Hospital. Dr. Elizabeth Frampton is thorough, compassionate and always has our best interests in mind. We consider her a very valuable asset to our whole family. We really appreciate the service we always get at PFPH. Read Less